I cannot access the FEI HorseApp, what can I do?

If you have any issue to log in to the FEI HorseApp, please contact usersupport@fei.org

Please make sure that you activate your account and get access to the FEI HorseApp well in advance of your upcoming FEI Event.

As a Groom, you can self-register and create a FEI account to have access to exclusive features on the FEI HorseApp that will be useful now and in the future. You can use the Self-Registration form here: https://data.fei.org/GroomSelfRegistration. Click here for further information.

You must be associated with your Horse and your Horse be listed on your My Horses list before you can enter any information.

Click here to see how to manage My Horses on the FEI HorseApp.

It is very rare for there to be no internet connection at all at an FEI Event Venue. Please make sure to ask the OC where Wi-Fi is available. However, it is still possible to enter your Horse Event temperatures as we allow the possibility of entering the Horse’ temperatures up to three days in the past in the FEI HorseApp. These can therefore be entered when you find an internet connection or when you arrive home (time depending).

Furthermore, if you do not have the possibility to enter the temperatures of your Horse in the FEI HorseApp and you need to, you can ask people to associate themselves with your Horse so they can enter the temperatures on the FEI HorseApp on your behalf.

Yes, all the Horses that are stabled in the FEI stables must be registered in the FEI Database with a FEI ID number, examined on arrival and fulfil the Horse Health Requirements even if they are not competing in the FEI Event.

The Horse’s temperature must be taken and entered in the FEI HorseApp until the departure of the Horse. If you leave the Venue on Monday afternoon, you will have to enter the AM temperature on the FEI HorseApp.

If you have arrived during the times allowed as specified on the Schedule of the Event, there will be a FEI Veterinarian present. Please make contact with the Stable Manager or Organising Committee who can contact the Vet accordingly to come examine your Horses on arrival.

Horses cannot enter the FEI stables prior to the official Opening of Stables as mentioned in the Schedule of the Event.

Please contact usersupport@fei.org and explain the situation and when you left the Venue. The FEI will follow-up with the Organising Committee to confirm your departure date.

Please always encourage the OCs to check you out when you collect your Horse’ passport at the end of the Event.

I have received a sanction and I don’t agree because the dates of my arrival and departure are not correct, what shall I do?

Please contact usersupport@fei.org and explain the situation with your arrival and departure date. The FEI will follow-up with the Veterinarians and Organising Committee to confirm your arrival/departure date accordingly.

Will the Horse Health Requirements be removed?

The welfare of the Horse is our number 1 priority. EHV-1 and other infectious diseases can have serious implications on our sport, so the strict requirements will remain to ensure we do the best for our Horses and to keep our industry alive, robust and healthy.

Will the fines and suspensions be adapted over time?

As of 4 July 2022 the sanction system is revised to align the strength of the sanctions with the biosecurity risks at FEI Events and to give a bit more flexibility to PRs. An overview of the revised sanction system can be seen here.

How can I find the Horse on the FEI HorseApp?

To identify the Horse, we suggest you use a microchip reader that is compatible with the application (you will find a list here), you would scan the Horse’ microchip and the profile of the Horse will open on the FEI HorseApp. You can also search by FEI ID number, if the Horse has a FEI Recognition Card/FEI Passport, you can see the FEI ID on the first page and search for the Horse with its FEI ID on the FEI HorseApp. It is very important to identify and enter the correct Horse in the FEI HorseApp.

The Examination on Arrival must be performed by FEI Veterinarians, in accordance with the FEI Veterinary Regulations. In exceptional circumstances where there is no or poor internet connection, the temperatures of the Horses taken during the EOA can be noted down on a piece of paper. Later in the day (must be the same day), this information will need to be entered by the Veterinarian in the FEI HorseApp, by typing in the FEI ID number of the Horse and the temperature taken.

It is very important that this is done on the same day that the Horse arrived at the Venue. Each Horse present at a FEI Event needs to be entered in the FEI HorseApp with the temperature taken.

We are currently working on an offline mode to perform the Examination on Arrival in the FEI HorseApp when there is no internet connection.

It is the responsibility of the Veterinary Delegate/President of the Vet Commission together with the VSM to organise and coordinate the Examination on Arrival process; as well as ensuring all biosecurity measures are in place and respected. However, any active FEI Permitted Treating Veterinarian or FEI Official Veterinarian can perform the EOA at any FEI Event.

Currently only FEI PTVs or FEI OVs can login to the FEI HorseApp to enter the Examination on Arrival information. We are working on creating access to Vet Students who can also assist if authorized by their supervising FEI PTV or FEI OV on site.

Vet Students can assist their Vets with the logistics of the EOA, the microchip scanning, the passport checks and the overall organization.

Please re-enter the correct Horse you are examining by correctly identifying it and entering the correct information.

Then please contact usersupport@fei.org with the name and FEI ID of the Horse you have wrongly entered in the FEI HorseApp.

The check-out of the Horses is the responsibility of the Organising Committee.

Further information for the Organising Committee can be found here.

No, this is the responsibility of the Person Responsible to enter the two daily temperatures of their Horses on the FEI HorseApp. You will then be able to control them on the FEI HorseApp.

You can consult the daily temperature recordings of all Horses present at the Event you are officiating at in the Temperature check section on the FEI HorseApp. Click here for more information.

As a Veterinarian your main role is to examine the Horse on arrival and decide if the horse is fit/healthy to enter the FEI Venue (Art. 1031 FEI VRs). The pre-Event requirements that the PR must fill in are there to assist your decision by providing you with three days of temperature recordings and a health declaration. If you believe the Horse is fit and healthy regardless if the Requirements have been completed, you can let the Horse enter the Venue and the PR will be sanctioned accordingly. If you believe the Horse is not fit and healthy to enter the Venue then you can refuse entry to this Horse or place this Horse into isolation.

Yes, all the Horses that are stabled in the FEI stables must be registered in the FEI Database with a FEI ID number, examined on arrival and fulfil the Horse Health Requirements even if they are not competing in the FEI Event.

When do I need to check-out the Horses from my Event?

The Horses must be checked-out via the FEI HorseApp on the day the Horse leaves the FEI Event Venue. This provides correct information on the location of the Horse and is essential for Horse traceability. We suggest you check-out the Horse when you give the FEI documents/Horse passports back to the Athlete/Owner.